New HONOR phone: moving to a new phone

HONOR phones come with a free app called Device Clone. On older HONOR phones it is called Phone Clone. It works whether your old phone is an iPhone, another Android phone or an older HONOR.

Before you start

Your old phone needs Device Clone too. You don't need to search for it: your new HONOR shows you how to download it. An old HONOR already has it.
Make sure airplane mode is off on both phones. Device Clone won't work in airplane mode.
Don't use either phone for anything else while it is copying.
Charge both phones, or keep them plugged in the whole time.
Be on your home Wi-Fi. Have your Wi-Fi password ready (it is often on the back of your router).
Know your passwords: the code that unlocks your old phone, and your Apple Account or Google Account password.
Keep your old phone. Don't reset it or hand it in until you have checked everything is on the new one.
Give yourself time. Allow about an hour. Moving lots of photos can take longer.

From another Android phone or an older HONOR

On the new HONOR, open Device Clone. It may be in the Tools folder. If you can't find it, go to Settings › System & updates › Device Clone.
Tap This is the new device. Then choose what your old phone is: HONOR, or Other Android for any other make.
Follow the steps on screen to download Device Clone onto your old phone.
On the old phone, open Device Clone and tap This is the old device.
Use the old phone to scan the square barcode (QR code) on the new HONOR. This connects the two phones.
On the old phone, tick what you want to copy, then tap Transfer (it may say Next).
Keep both phones close together and plugged in until it says it has finished.

From an iPhone

On the new HONOR, open Device Clone (in the Tools folder, or Settings › System & updates › Device Clone).
Tap This is the new device, then choose iPhone/iPad (it may say Apple).
Follow the steps on screen to download Device Clone onto your iPhone from the App Store.
On the iPhone, open Device Clone and tap This is the old device. On the HONOR, tap Next to show a square barcode (QR code).
Scan that QR code with the iPhone to connect the two phones.
On the iPhone, tick what you want to copy, then tap Next. Keep the iPhone unlocked with Device Clone open until it finishes.

When it has finished

Check your contacts, calendar, photos and videos on the new HONOR.
Coming from an iPhone? Turn off iMessage on the iPhone so you don't miss text messages: Settings › Apps › Messages (older iPhones: Settings › Messages) and switch iMessage off. See our iPhone to Android guide.
WhatsApp chats need their own step. See our WhatsApp guide.
Your new HONOR may also offer Google's own copying while you set it up. That works too: see our Android guide.

Watch how it's done

Official video from HONOR South Africa. The video only loads from YouTube when you press play.

From HONOR's official South Africa channel, with a spoken guide. It shows a folding HONOR phone, but the steps are the same on every HONOR. Pressing play loads YouTube in privacy-enhanced mode. YouTube may then store data on your device. Watch on YouTube instead.

Official help pages

More guides

iPhone to iPhoneAndroid to iPhoneiPhone to AndroidSamsung to SamsungGoogle Pixel or other AndroidNew OPPO phoneNew OnePlus phoneNew Xiaomi, Redmi or POCO phoneNew Motorola phoneMoving your WhatsApp chatsKeep your contacts and photos safeBefore you trade in, sell or give away

← All phone guides

These guides are written by Norfolk Fibre Watch in plain English. The videos and links come straight from Apple, Google, Samsung and WhatsApp. We don't earn anything from this section. Menus can change after phone updates, so if your screen looks different, follow the official guide linked on each page.