New Motorola phone: moving to a new phone

Motorola phones use the copying that is built into Android. You do it while setting up the new phone. The exact words can differ between Motorola models.

Before you start

Have your old phone's charging cable handy. If the new phone asks you to connect a cable, it is faster and more reliable.
Charge both phones, or keep them plugged in the whole time.
Be on your home Wi-Fi. Have your Wi-Fi password ready (it is often on the back of your router).
Know your passwords: the code that unlocks your old phone, and your Apple Account or Google Account password.
Keep your old phone. Don't reset it or hand it in until you have checked everything is on the new one.
Give yourself time. Allow about an hour. Moving lots of photos can take longer.

From another Android phone

Turn on your new Motorola, choose your language and tap Start.
Put in your SIM card, or tap Skip. Connect to your Wi-Fi and tap Next.
When asked, choose to copy from your old phone. If your old phone is lost or broken, choose your Google backup instead.
Follow the steps on both phones, then choose which apps and data to copy.
Skipped it during setup? Swipe down from the top of the screen and tap the Android Setup notification to finish.

From an iPhone

During setup, choose Set up using an iOS device (it may say iPhone or iPad).
Connect to Wi-Fi and sign in to your Google Account, or create one.
Follow the steps on screen. If asked, connect the two phones with your iPhone's charging cable.
Choose what to copy and wait until it finishes.
Already set up the phone? On newer Motorola phones, go to Settings › Back up or copy data and follow the steps.

When it has finished

Check your contacts, photos and messages. Merge any contacts that appear twice.
Coming from an iPhone? Turn off iMessage on the iPhone so you don't miss text messages: Settings › Apps › Messages (older iPhones: Settings › Messages) and switch iMessage off. See our iPhone to Android guide.
WhatsApp chats need their own step. See our WhatsApp guide.
Motorola's help site has a guide for each model at help.motorola.com. The link below is for a recent moto g phone.

Watch how it's done

Official videos from Android. The video only loads from YouTube when you press play.

We couldn't find an official Motorola UK video, so this one is from Google's official Android channel. Your Motorola's screens may look a little different. Pressing play loads YouTube in privacy-enhanced mode. YouTube may then store data on your device. Watch on YouTube instead.

From Google's official Android channel. Your Motorola's screens may look a little different. Pressing play loads YouTube in privacy-enhanced mode. YouTube may then store data on your device. Watch on YouTube instead.

Official help pages

More guides

iPhone to iPhoneAndroid to iPhoneiPhone to AndroidSamsung to SamsungGoogle Pixel or other AndroidNew HONOR phoneNew OPPO phoneNew OnePlus phoneNew Xiaomi, Redmi or POCO phoneMoving your WhatsApp chatsKeep your contacts and photos safeBefore you trade in, sell or give away

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These guides are written by Norfolk Fibre Watch in plain English. The videos and links come straight from Apple, Google, Samsung and WhatsApp. We don't earn anything from this section. Menus can change after phone updates, so if your screen looks different, follow the official guide linked on each page.